A Boost for User Support

Over the last few months, we’ve been looking at how we can boost the support that we provide to our Community Insight users. We have recently expanded our user support team and we are giving our processes a revamp to help us help you. What this means for you is the support you receive will be better than ever before. We have loads of new support material coming your way, we are developing a knowledge base for all your Community Insight needs and our new ticketing system means our response time will be faster.

Key Contact Details

The email address for all your support needs is support@ocsi.co.uk We will be using this one central email so that your requests can be logged and picked up by someone within our support team within one working day.

Coming Soon: Knowledge Base – Launching April 2016

In addition to being on hand to answer all your Community Insight questions, we are creating a Knowledge Base for Community Insight users. This hub will provide you with everything you need to know about using Community Insight from bite-sized, step by step guidance on using the features to , handy tips on more advanced uses of the tool. The knowledge base will constantly be growing and driven by you, so let us know what you want to see more of – we’re here to help you!

2016 What do you want to see this year?

We are redesigning the support materials and would love your input. Do you learn best through watching video tutorials? Reading manuals? Seeing diagrams? Let us know what you find most useful and engaging and we will ensure our support materials suit your preferences.

Contact Us!

We are always pleased to hear from you and look forward to helping you become the data hero in your organisation.

Get in touch by email at support@ocsi.co.uk or by phone on 01273 810270

Flo Pollock
User Support and Communications Officer


Flo has recently joined the OCSI team to work on user support – she’s the main port of call for all our users and spends her time guiding users around all the features of the Insight tools.