A Boost for User Support

Over the last few months, we’ve been looking at how we can boost the support that we provide to our Community Insight users. We have recently expanded our user support team and we are giving our processes a revamp to help us help you. What this means for you is the support you receive will be better than ever before. We have loads of new support material coming your way, we are developing a knowledge base for all your Community Insight needs and our new ticketing system means our response time will be faster.

Key Contact Details

The email address for all your support needs is [email protected] We will be using this one central email so that your requests can be logged and picked up by someone within our support team within one working day.

Coming Soon: Knowledge Base – Launching April 2016

In addition to being on hand to answer all your Community Insight questions, we are creating a Knowledge Base for Community Insight users. This hub will provide you with everything you need to know about using Community Insight from bite-sized, step by step guidance on using the features to , handy tips on more advanced uses of the tool. The knowledge base will constantly be growing and driven by you, so let us know what you want to see more of – we’re here to help you!

2016 What do you want to see this year?

We are redesigning the support materials and would love your input. Do you learn best through watching video tutorials? Reading manuals? Seeing diagrams? Let us know what you find most useful and engaging and we will ensure our support materials suit your preferences.

Contact Us!

We are always pleased to hear from you and look forward to helping you become the data hero in your organisation.

Get in touch by email at [email protected] or by phone on 01273 810270

Flo Pollock
User Support and Communications Officer

Flo

Flo has recently joined the OCSI team to work on user support – she’s the main port of call for all our users and spends her time guiding users around all the features of the Insight tools.

Improvements on viewing your stock groups on the map

Last year we made the decision to switch from satellite view to map view as default on the maps page. We have had loads of positive feedback on the slick look of Community Insight – however, in some cases it did make it more tricky to see where the boundary line of your stock group is. As a lot of the stock groups followed roads (which are white on Google maps), the white stock group boundary line could often get lost.

This is now a thing of the past as we have updated Community Insight so the boundary lines are now black and super easy to see on the maps.

boundary-line-data

To see this change on your maps page you may need to do a hard reload while on the maps page. To do this on a PC, hold down Ctrl and press F5.

If you have any questions or feedback, please get in touch with the support team at OCSI on [email protected]

Latest crime data, Land Registry data and unemployment benefit data available on Community Insight

We have recently updated a number of key datasets on Community Insight. In case you haven’t spotted them on the tool, the following datasets have been updated:

Police recorded crime data (now showing for November 2015)

  • Anti-Social Behaviour
  • Criminal damage and arson offences
  • Burglary
  • Drug Offences
  • Bicycle Theft
  • Violent crime and Sexual Offences
  • Possession of weapons offences
  • Public order offences
  • Robbery
  • Vehicle crime
  • Theft from the person offences
  • Other Theft
  • Shoplifting
  • Other offences

Property price data from the land registry, showing average house prices over the 12 month period between December 2014 and November 2015 including;

  • All properties
  • Detached houses
  • Semi-detached houses
  • Terraced houses
  • Flats

The very latest unemployment benefit (jobseekers allowance) figures for December 2014, covering the following breakdowns:

  • Unemployment
  • Youth unemployment
  • Unemployment for males and females
  • Long-term unemployment (receiving Jobseekers Allowance for more than 12 months)

Remember, there are now  700+ datasets available on Community Insight and you can choose which indicators appear on your maps and dashboard via the Manage Indicators feature.